Features
Why Plug2Support ?
1. Talk to website visitors
Visitors to a website are potential customers. A website visitor looks out for answers immediately while evaluating the products.
Help them make the right choice and boost your business. Online chat helps customers find exactly what they are looking for.
It improves the chance of a purchase by 40%. Interacting with customer via chat is much effective rather than a telephonic conversation.
2. Setup
Plug2Support does not require any installation on your computer. All you need to do is signup with us and add a 2 liner code on your web page where ever you want active support.
3. eCommerce Expertise
The success of a live chat does not rely on the software alone - agents are the next most important key.
Our agents who are experts in varied domains and knowledgeable to answer the specific customer questions will help serve the
customers visiting your website.
4. Customised Reporting System
Plug2Support provides analytics about the customer like location which can help reach out to the
targetted market and thus improve the overall business. Sales team can leverage the data obtained here.
5. Offline Messages
Customer chats are captured during offline hours and are responded by the next working day as per the SLA defined.
